Senior Client Manager - 6 month FTC

Wednesday 23 Nov 2022

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One of the UK’s leading law firms is looking for an experienced Senior Client Manager to join their team on a six month fixed-term contract basis, to provide strategic advice and support across their key client portfolio. 
If you have client management experience within the legal or professional services sectors and are wanting to work for an innovative and supportive firm, then we would love to hear from you.
In this role, you would be working closely with the Client Insight Team and wider BD team, this role is key to enable CMS to deliver on the strategic focus of client experience as a differentiator for building profitable and sustainable relationships. You will also support and further improve the firm’s Client Management projects.
Key Responsibilities:
  • Providing hands-on support for a number of the firm’s strategic key accounts.
  • Plan, strategise and implement international client plans, including revenue and relationship development goals.
  • Conduct client listening via the Client Insight programme to promote a dialogue with clients to enhance our understanding of client needs, priorities, challenges and opportunities.
  • Act as primary contact for client on panel pitches, in particular procurement. To working with the strategic pitch team and manage bids where necessary.
  • Work with the Client Management team and across the firm to identify creative and cost-efficient ways to engage with clients over and above the day-to-day legal advice.
  • Work with the Client Management team on strategic projects to improve the client experience through improved internal processes.
  • Client Resourcing Services/Secondments (weighted against an ROI) – to support the firm’s client secondments programme with an initial focus on working with other departments in defining the budgeting process and criteria for client secondments.
Key Requirements:
  • Experience in all aspects of Business Development and Marketing, including client relationship management, client targeting, pitching, event management and campaigns.
  • Excellent oral and written communications skills.
  • Demonstrates an understanding of the IT packages/ systems necessary to perform the role.
  • Has a demonstrated ability to build strong working relationships with partners and staff at all levels within the firm and with external vendors.
  • Experience in a client facing capacity.
Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance