A fantastic opportunity for an experienced HR Operations Manager to join a leading intellectual property firm.
Reporting into the Head of People, this role will manage the HR Operations team to delivery high-quality end to end HR transactional and administrative services across the entire employee lifecycle.
Key responsibilities will include:
- Manage, develop and deliver a high-performing HR Operations team, fostering a culture of excellent, innovation and continuous improvement.
- Oversee the employee experience from an administrative perspective, ensuring the team delivery outstanding service.
- Ensure the HR team inbox is managed effectively and that all queries are responded to within a timely manner.
- Establish SLAs and develop and monitor KPI’s across all team activities and processes.
- Create and develop relevant processes and procedures across the employee lifecycle.
- Monitor relevant legislation so that policies and procedures are legally compliant.
The successful applicant will have gained the following key skills:
- Previous experience managing an HR Administration/Operations or shared service team.
- Proven experience of streamlining and improving processes.
- Experience of leading small HR projects/HR cyclical activity.
- A strong working knowledge of HR best practice policies and procedures.
- Strong analytical and problem-solving skills.
Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.