Head of Operations

Friday 31 May 2024

Ref: 1172

A fantastic opportunity to join a leading law firm with a best in class operations function.

The Head of Operations leads the operational and business management for a designated practice group , acting as a leader and a trusted business adviser for key stakeholders, developing a deep understanding of the practice, its services and its partners.

You will work closely with the Practice Group Lead to create the business strategy and ensure that it is delivered internationally. You will be responsible for ensuring that the practice group is operating efficiently and effectively, delivering operational and financial management and driving forward strategic change and continuous business improvement.

The role has an oversight and coordination function across Business Services, working closely with business partners in the firm’s Business Services teams to ensure activities are aligned with the practice group strategy. The firm operates a matrix business model so you will also work closely with Country Managing Partners and Heads of Operations in countries. Travel is required.

This is a key, senior-level hire forming part of the practice group leadership team where the right candidate will have the opportunity to make a significant contribution to the management and performance of the firm.

Key responsibilities:

  • Strategy
  • Financial Performance
  • People
  • Recruitment
  • Clients, Sectors & Service Delivery
  • Change
  • Engagement and communications
  • Leadership


  • Educated to MBA level and / or relevant senior management experience within a law firm or comparable professional services environment
  • Financially literate and familiar with budget management
  • Track record in delivering effective operational solutions in international, complex and matrix-management environments
  • Ability to influence a diverse group of global stakeholders
  • Experience of managing change projects and programmes
  • High levels of EQ

Equal Opportunities

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.