Billing Operations Manager

Monday 13 Jun 2022

Ref: 161

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Totum Partners are delighted to be recruiting a Billing Operations Manager for a leading international law firm, and you would be responsible for the Billing and Management of a team delivering Billing and E-Billing to the EMEA region.


The ideal Billing Operations Manager will be responsible for:

  • Design, develop and implement the billing objectives for the firm.
  • Streamlining effective billing processes
  • Manage and control the firm’s client billing (including e-billing), WIP and debt.
  • Support pricing decisions and rate negotiations
  • Engage and drive a high performing culture across the billing function (cost clerks and executive assistants)
  • Responsible for the completion of the annual performance reviews of direct reports
  • Developing a succession and progression plan for the costs team to ensure we have a talent pipeline
  • Deliver a high-quality billing and collections process
  • Initiate improvements to enhance the quality of service, regularly report on positions and escalate increasing client exposures
  • Provide proactive advice and guidance to Partners and members of Business Services on the billing function and service.
  • Provide strategic management information to the Head of Finance Operations and FD when required


The ideal Billing Operations Manager will have:


  • Experience of working in a similar role within a professional services environment (ideally legal)
  • Client focused – with the ability to adapt approach and service to meet the needs of clients
  • Ability to build strong business relationships with internal and external contacts
  • Experience in managing a team