Totum Partners are delighted to be recruiting a Billing Operations Manager for a leading international law firm, and you would be responsible for the Billing and Management of a team delivering Billing and E-Billing to the EMEA region.
The ideal Billing Operations Manager will be responsible for:
- Design, develop and implement the billing objectives for the firm.
- Streamlining effective billing processes
- Manage and control the firm’s client billing (including e-billing), WIP and debt.
- Support pricing decisions and rate negotiations
- Engage and drive a high performing culture across the billing function (cost clerks and executive assistants)
- Responsible for the completion of the annual performance reviews of direct reports
- Developing a succession and progression plan for the costs team to ensure we have a talent pipeline
- Deliver a high-quality billing and collections process
- Initiate improvements to enhance the quality of service, regularly report on positions and escalate increasing client exposures
- Provide proactive advice and guidance to Partners and members of Business Services on the billing function and service.
- Provide strategic management information to the Head of Finance Operations and FD when required
The ideal Billing Operations Manager will have:
- Experience of working in a similar role within a professional services environment (ideally legal)
- Client focused – with the ability to adapt approach and service to meet the needs of clients
- Ability to build strong business relationships with internal and external contacts
- Experience in managing a team
Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that’s why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.